AYANA CRYSTALS: The Promise of Return & Refund

✨ Oops, Did Our Crystals Not Align? We've Got You!

Hey, we totally get it- sometimes even the most magical crystal might not vibe with your aura. No worries! At Ayana Crystals, we handle returns with as much love and care as we put into picking each gemstone.

🕒 30-Day Return Window

If your crystal isn't sparking joy (thanks, Marie Kondo!), you've got a full 30 days from the date of delivery to send it back. After that, we're afraid it's officially yours. Consider it cosmic destiny!

✅ Return Requirements (Clear & Simple)

To send your crystal back home, please ensure:

  • Unused and pristine condition: Just like when it arrived, ready for its next soulmate.

  • Original packaging: Your crystal deserves first-class travel!

  • Proof of purchase: Because crystals are magic, but bookkeeping isn't.

Please Note: Sale items, gift cards, and certain personal care items are not eligible for returns.

🔄 Need a Crystal Swap?

Received a damaged or defective item? We'll happily swap it out faster than you can say "Mercury retrograde." Just email our crystal care team at support@ayanacrystals.com, and we'll take care of it.

💸 Partial Refunds—When Life Happens

Life is messy, we get it. Partial refunds might be considered if:

  • The item is not in its original condition, is damaged, or missing parts not due to our error.

  • Returned more than 30 days after delivery with a valid explanation.

📦 How to Send It Back

Send your package back to crystal HQ:

Ayana Crystals
Automated3PL
120 Tolland Street, Unit D
East Hartford, CT, 06108
USA

  • Return Shipping Costs: Customers are responsible for return shipping costs.

  • Tracking: We highly recommend using a trackable shipping service- just to make sure your crystal safely finds its way back.

⏳ Quick & Easy Refunds

Once your return is received and inspected, we'll send you an email promptly to let you know the refund status. If approved, your refund will appear in your original payment method within two business days—fairy dust not included.

❗ Still Have Concerns?

If your issue doesn't quite match our criteria but you're still feeling unhappy, please don't hesitate to reach out to our customer support. We might not be the world's best (yet!), but we're committed to making things right and ensuring you leave happy. Drop us a line at support@ayanacrystals.com - your satisfaction means everything to us!

At Ayana Crystals, every customer is a gem. We're always just a message away, ready to offer good vibes and helping hands!