The metal clasp on the necklace string is itchy but for the price I’ll take a slightly itchy chain and I’ll tell you why; if I were to buy the crystal, the holder and the chain individually in a commonly overpriced crystal shop it would be minimum $30 so for almost half the price I’ll take a high quality stone with a solid holder and a necklace string with the metal clasp and chain parts slightly itchy and uncomfortable. I have spare silver chains I can put this on so for me it’s not that big of a deal, but not everyone has spare necklaces hanging around and it just hurts my soul to waste a perfectly good chain because of the clasp.
Bottom line: Great quality genuine moonstone with stable holder, good necklace string with a slightly itchy clasp.
Suggestion for the jewelry company: If you make the necklace string longer to fit over the head you can exclude the clasp altogether and tie the string into either an adjustable knot or a very sturdy knot.